WHCC COVID-19 Plan - Our measures to ensure your meeting, training or event takes place in the safest environment possible

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Here at Woburn House the safety of our staff, clients and guests are our priority.  We are excited to be getting back to what we do best, hosting fantastic meetings and events but we want to do this in a way which minimises any risks associated with COVID 19.  We are really excited to be reopening our doors to clients from Monday 14th September for meetings of below 30 people and for larger groups after 1st October.  Below I have documented the measures we are undertaking to ensure the safety of everyone who visits us.  These measures have been put into place in line with the Meeting Industry Association - Roadmap to reopening and operating safely

 

Sales Process

Virtual show arounds are to be used unless it is essential for clients to view in person. 

Show arounds will only be permitted when there are no clients using the spaces.

If show arounds are required then a list of requirements will be sent to the client prior to their arrival and must be agreed to before access is granted.

On signing of contracts, clients will be asked to sign an agreement of venue policies before the booking will be confirmed (available on request).

 

Cleaning

Prior to reopening Woburn House has undergone a professional deep clean of all areas with additional electrostatic decontamination (certificate available on request). All areas will be cleaned every evening to the standards set out by Public Health England – COVID 19: cleaning in non healthcare settings outside of the home 

Air conditioning undergone a full filter clean and service prior to reopening and periodically after this point (certificate available on request)

Kitchen and catering preparation areas have been given a professional deep clean including all extraction and air conditioning (certificate available on request)

Touch points to be sanitised a minimum of twice a day and more often when the building has a high level of occupancy.

Toilets to be cleaned throughout the day with signed schedule displayed.

All furniture in meeting rooms to be sanitised before use with certificate left within the meeting room giving you peace of mind.

Rooms to remain locked before use to ensure nobody accesses them prior to your arrival.

If you plan to vacate the room during breaks and lunch please inform the conference centre team who can arrange for the room to be cleaned for you.

 

During your event

Screens in place at the reception desk and mandatory sanitisation station on entry.

All front of house staff to be temperature tested at the beginning of each shift.

Clients are advised to minimise materials such as badges, delegate packs and handouts.

All meeting rooms to be provide with sanitisation station including hand sanitiser and wipes.

One way system and markings in place throughout the building to ensure social distancing when moving around common areas.

IT/AV equipment to be sanitised prior to use with further cleaning at convenient intervals to be agreed with the client.

All microphones to be sanitised between use.  Handheld mics to be avoided unless necessary.  If required they will be provided with wipes to allow for cleaning between use.

Whiteboards to be used in place of flipcharts and disinfected every evening.  Pens to be supplied in pre sealed packs and to remain with the client after the event.

All rooms provided with fresh air flow in accordance with government recommendations either via mechanical ventilation or opening of windows.

Socially distanced queuing systems in place for all toilets

Seating to conform to government guidelines of a minimum of 1 metre side by side or back to back, 2m if face to face.

 

Food and Beverage

All catering staff to wear gloves and masks when delivering or serving.

Tea and coffee service to be served where possible to minimise touch points.  Where not possible wipes will be provided for use between delegates

All other catering items to be served in prewrapped or sealed containers.

All cutlery and crockery to be dishwasher cleaned above 60 degrees.

It is recommended that delegates bring their own water containers with refill stations available including sparkling water via the catering team.  However, water bottles will be available on request.

Hand sanitiser provided with all catering orders

 

In the event of an outbreak within Woburn House

Isolation space is available on the 4th Floor of the building.  Please call reception on 020 7419 4111 informing them if you feel unwell and they can arrange for access for you.

I hope this shows our commitment to your safety and should you have any specific requirements then please do get in touch and we will be happy to help.  We look forward to welcoming clients old and new to Woburn House in the very near future!  

Please find our COVID 19 risk assessment here

 

Richard Bull

General Manager